FAQ's
Frequently Asked Questions
Get answers to frquently asked questions and other queries related to Qlarr
How can I contact you?
You can contact our customer service team directly via email at customer.service@bulldoggear.com and someone will get back to you shortly. Just remember to include your query (and order number if applicable) in the subject line to make the process even smoother.
We are trying our utmost to maintain and improve our usual service standards and resolve any issues or questions as fast as possible. We thank you for your patience and support Customer Service Correspondence: Monday – Friday 09:00 – 16:30
How do I keep up to date on your latest news and offers?
Sign up to our newsletter at the bottom of our website homepage and you’ll be first to know about stock updates, new products and offers. Drop us a follow us on Facebook and Instagram @Stark Fitness for gym inspo, training guides and general cool stuff we’ve got going on at Stark Fitness HQ.
How can I redeem my Forces, Emergency Services or NHS Discount?
Saying Goodbye to Force and NHS Discounts
In the past, we proudly offered a 5% Force and NHS discounts to show our appreciation for the incredible work done by our armed forces and healthcare heroes. However, as part of our ongoing efforts to simplify and streamline our discount process, we’ve made the decision to discontinue these specific discounts.
A New Opportunity for Savings
We’re excited to introduce a fresh approach to savings that benefits all of our customers equally. Instead of limited discounts, we invite you to join our newsletter. By signing up, you’ll gain access to exclusive deals and promotions that are more extensive than ever before.
Why Sign Up for Our Newsletter?
- Larger Discounts: Our newsletter subscribers will enjoy discounts that are bigger and better than those previously offered. This means more savings for you on a wide range of products.
- Timely Updates: Be the first to know about our latest product releases, special offers, and seasonal promotions. Our newsletter keeps you informed, so you never miss out on an opportunity to save.
- Tailored Recommendations: Receive personalized product recommendations based on your interests and previous purchases. Discover new items you’ll love, all while enjoying exclusive discounts.
- Easy Access: Our newsletter is delivered directly to your inbox, making it convenient to access savings and stay updated on what’s happening at [Your Company Name].
How to Sign Up
Getting started is simple. Visit our website HERE at the bottom and you’ll find an option to subscribe to our newsletter. Just enter your email address, and you’re all set. Rest assured, your email will be kept confidential, and we will only send you information that adds value to your shopping experience.
At Stark Fitness we believe in making quality products accessible to everyone. Our new newsletter discounts are designed to do just that. We look forward to welcoming you to our growing community of savvy shoppers who enjoy more significant savings and a seamless shopping experience.
Thank you for choosing Stark Fitness as your preferred shopping destination. We’re dedicated to continually improving our services to meet your needs. Sign up for our newsletter today and embark on a journey of savings and discovery.
I am having issues with my payment details
This is most likely due to a conflict in the payment details you’ve entered. Please ensure the details are entered exactly how they appear on your card along with the billing address matching that to which the card is registered. If you are still having issues, please reach out to sales@starkfitnesseg.com
My discount code isn't working on some products
Discount codes do not apply to Stark Fitness Bike Erg, Concept 2 products, Watt Bikes, packages and sale items.
How are smaller orders shipped?
The majority of our parcel orders are shipped via the courier DPD.
When your order has been dispatched you will receive a shipping notification from the courier which will confirm the delivery date of your order and provide you with a 1-hour time slot for your delivery.
Once your order has been dispatched the delivery address of your order cannot be changed.
Please note, if you request for the courier to leave your parcel in a safe location regardless of whether or not the courier has left your parcel in the incorrect location requested, we (Bulldog Gear) are not liable and will not dispatch a replacement order – this is done so at your own risk.
How can I contact you?
You can contact our customer service team directly via email at customer.service@bulldoggear.com and someone will get back to you shortly. Just remember to include your query (and order number if applicable) in the subject line to make the process even smoother.
Due to remote working and current staffing in our offices, we do not currently have a direct office contact number. Although we are active on social media and happy to help when we can – more technical questions, sales enquiries or order issues are better sent directly to the customer service email.
We are trying our utmost to maintain and improve our usual service standards and resolve any issues or questions as fast as possible. We thank you for your patience and support.
Customer Service Correspondence: Monday – Friday 09:00 – 16:30
How can I contact you?
You can contact our customer service team directly via email at customer.service@bulldoggear.com and someone will get back to you shortly. Just remember to include your query (and order number if applicable) in the subject line to make the process even smoother.
Due to remote working and current staffing in our offices, we do not currently have a direct office contact number. Although we are active on social media and happy to help when we can – more technical questions, sales enquiries or order issues are better sent directly to the customer service email.
We are trying our utmost to maintain and improve our usual service standards and resolve any issues or questions as fast as possible. We thank you for your patience and support.
Customer Service Correspondence: Monday – Friday 09:00 – 16:30
How can I contact you?
You can contact our customer service team directly via email at customer.service@bulldoggear.com and someone will get back to you shortly. Just remember to include your query (and order number if applicable) in the subject line to make the process even smoother.
Due to remote working and current staffing in our offices, we do not currently have a direct office contact number. Although we are active on social media and happy to help when we can – more technical questions, sales enquiries or order issues are better sent directly to the customer service email.
We are trying our utmost to maintain and improve our usual service standards and resolve any issues or questions as fast as possible. We thank you for your patience and support.
Customer Service Correspondence: Monday – Friday 09:00 – 16:30
How can I contact you?
You can contact our customer service team directly via email at customer.service@bulldoggear.com and someone will get back to you shortly. Just remember to include your query (and order number if applicable) in the subject line to make the process even smoother.
Due to remote working and current staffing in our offices, we do not currently have a direct office contact number. Although we are active on social media and happy to help when we can – more technical questions, sales enquiries or order issues are better sent directly to the customer service email.
We are trying our utmost to maintain and improve our usual service standards and resolve any issues or questions as fast as possible. We thank you for your patience and support.
Customer Service Correspondence: Monday – Friday 09:00 – 16:30